Author Archives

• 16th May, 2012

  Why CFOs Shouldn’t Leave Ethics to HR

  I have worked with CFOs who leave the issue of ethical conduct to the human resources and legal functions. But others have taken a different view -– they take a significant interest in ensuring [...]

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• Knowledge Management in an enterprise

  P.S.Basu

  An up-to-date office, an array of ultra-modern equipments and gadgets, smartly dressed   personnel with scholarly appearance does not necessarily denote existence of knowledge in such a set up. Neither, knowledge fills the air when there are shelves full of thick [...]

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• Delighting customer

  P.S.Basu Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. - Peter Drucker

  The misconception is the more pre-loaded is the product or service with features – [...]

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• 2nd May, 2012

  Online Retailers Feel the Heat Thanks to a 1992 U.S. Supreme Court decision, online retailers have been exempt from collecting sales taxes in states where they have no physical presence. But times are changing. Starved for revenue, a number of [...]

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• Community Orientation Of Communication

  P.S. Basu

  Commercial communications are not to centre around only profit, loss and opportunities. Commerce takes place within the communities , hence it is of paramount importance that the entire endeavor should have a community orientation and communication being the [...]

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